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WHAT'S
ON THIS PAGE
MONEY
BACK GUARANTEE OFFER
FREE-TO-TRY
MECHANICS
REMINDERS
HOW
TO HANDLE RETURNS DUE TO DEFECTIVE CD MEDIA
INFORMATION
AT YOUR FINGERTIPS
MONEY
BACK GUARANTEE OFFER
OFFER
EXTENDED. STILL RUNNING AS OF 07/09/06: WE GUARANTEE THAT
YOU WILL BE ABLE TO SELL LINSPIRE - OR YOUR MONEY BACK! If
you are not able to move any of your initial order within
3 months, just ship the inventory to us in original sealed
packaging and we will refund your money - that's how confident
we are about our product! No other business can guarantee
that!
FREE-TO-TRY
MECHANICS
Each
pack that you order from your first order and within
30 days of that order entitles you to an equivalent
number of Linspire Live! CDs. You can either offer this to
your customer for P 100.00 and give them a one-time rebate
of P 100.00 when they purchase ANY full license(s) from you,
or, you may give it away free (but the Customer will not be
getting a P 100.00 rebate anymore). You must honor claims
ONLY from your own Customers. The Linspire Live CD is therefore
completely free to you, and to your Customer. The more you
order, the more free CD you get and the more Customers you
attract!
This
applies to units that you have actually sold to the end Customer,
and not items that you have ordered and still under the Money
Back Guarantee offer.
REMINDERS
In
order for us to assist you better, we would like to remind
you of the following:
- Please
inform us of your projections, particularly if you have
a potential huge transaction. This is to ensure that we
have what you need in stock and can easily ship.
- For
time-critical matters, please call us instead of relying
on SMS or e-mail. For example, if you need an urgent shipment,
you must notify us as soon as possible so that we can transact
during banking hours and we can include your order in the
daily dispatch.
- Please
require your new staff to read this entire Web Site so that
he/she will have core knowledge on the Product. Better if
the staff can use a Linspire machine.
- Technical
Support is primary through the options shown in the Support
/FAQ page. Questions on Orders, Order Fulfillment (including
Order taking, Billing, Packing and Shipping Information,
Inventory), and Product Registrations are handled directly
by Linspire Philippines.
- Please
make sure you know how to use the RAVE System as Customers
are likely to ask you that.
- We
ship the OFFICIAL RECEIPT (O.R.) with your order.
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HOW
TO HANDLE RETURNS DUE TO DEFECTIVE CD MEDIA
While
Linspire CDs are produced with utmost care, it is not impossible
to encounter a rare case of defective media. We will help
any Customer with a valid claim and we must both cooperate
on how this can be done.
Please
follow this procedure. From the perspective of the Customer,
this should take only about 5 to 10 minutes at most.
1. Check
the receipt that you issued to see if the the item is being
returned within x days or purchase, depending on
your store policy. We will honor up to 15 days. You may choose
otherwise but we highly recommend to give your customers at
least 5 to 7 days to install.
2.
Ask the Customer to produce the Product Code that came with
the CD. If he cannot produce it, we cannot help him. Possession
of the CD and Product Code established his ownership.
3.
Check the CD for gross mishandling (broken CD, burned, heavy
scratches and marks). We will not replace items that have
been heavily damaged while in possession by customer.
4.
Do a quick check on Authenticity by comparing the CD markings
with any of your CDs.
5.
Use the RAVE System to check if he
has activated the Product.
5a.
If NOT ACTIVATED, he is entitled to CD media replacement immediately
without further questions.
5b,
If ACTIVATED, make sure the "ACTIVATED BY" Name
is himself and consistent with his receipt. If not, please
explore more as this could be a potential issue. Email us
the information at sales@linspirephilippines.com. We will
handle this on a case to case basis. He may not be eligible,
or the person who activated it may have to be the one to ask
for replacement personally, with proper ID.
6.
If entitled to CD media replacement, please give the Customer
ONE OF YOUR OWN CD media. Then, dispatch the defective CD
to us along with the packaging using a courier - not the post
office.
7.
When we receive it, we will note your shipping cost and CREDIT
your account with us. Meaning, you next order will be discounted
by that amount. Also, we will ship you a CD Media to replace
what you issued.
THIS
MEANS YOU AND THE CUSTOMER WOULD NOT SPEND ANYTHING TO REPLACE
A DEFECTIVE CD.
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INFORMATION
AT YOUR FINGERTIPS
OUR
CONTACT NUMBER: (02)
8938909 EXT. 810, 811
OUR
FAX NUMBER: (02)
8938909 EXT. 802
OUR
E-MAIL: sales@linspirephilippines.com
INFORMATION
TO USE FOR SENDING PACKAGES BY COURIER
Linspire
Philippines
Makati
Corporate Office
28/F
Cityland Pasong Tamo Tower U2807
2210
Chino Roces Avenue
Makati
City
Metro
Manila 1230
Tel.
(02) 8938909 (Trunk line)
For
product Registration and Verification, send LINSPIRE to number
matching your cellphone service provider below: :
Globe
0906-362-8777, Smart
0918-420-8777 or Sun
0922-309-8777
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Thank
you for your continuing support.
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